Refund policy

Last updated: August 29, 2026

This Refund & Returns Policy applies to all orders placed on oh-shape.com, operated by ECOMM GROWTH LTD (trading as Oh-Shape), a company registered in England & Wales, with its registered office at Office 15196, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom ("we", "us", "our"). This policy sits alongside your legal rights and does not affect them.

To cancel, email us at support@oh-shape.com with your order number and a clear statement that you wish to cancel. You then have a further 14 days to return the goods to us. We will refund the price of the goods and the standard delivery cost within 14 days of receiving the goods back (or evidence that you have sent them), using the same payment method you used to order.

Our extended returns window

In addition to your legal rights, we accept returns for change of mind for 30 days from the delivery date, provided the items meet the conditions below.

Condition of returned items

Because we sell shapewear and intimate garments, for hygiene reasons items can only be returned if they are:

  • unworn, unwashed and undamaged;
  • in their original packaging with all tags attached; and
  • with any hygiene seal or protective strip still intact.

We may reduce your refund to reflect any loss in value caused by handling beyond what is necessary to check the item, or decline a return that comes back worn, washed, marked or without its hygiene seal. This does not affect your rights in respect of faulty items.

Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, if an item is faulty, not as described, or not the item you ordered, you have a 30-day right to reject it for a full refund, and we will cover all return postage. Email support@oh-shape.com within 30 days of delivery with your order number and a photo of the issue and we will put it right by refund or replacement.

How to start a return

  1. Email support@oh-shape.com with your order number and the item(s) you want to return.
  2. We will reply with a return authorisation and the return address: Office 15196, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.
  3. Post the item back to us. For change-of-mind returns, you are responsible for the cost of return postage; for faulty or incorrect items, we cover it. We recommend using a tracked service, as you are responsible for the item until it reaches us.
  4. Once we receive and check the item, we process your refund within 14 days to your original payment method. Your bank may take a few extra days to show it.

Non-returnable items

Gift cards, and any item marked "final sale" or "non-returnable" on its product page, cannot be returned except where faulty.

Exchanges

The fastest way to change size or colour is to return the original item for a refund and place a new order. If stock is limited, email us and we will try to hold the size you need.

Late or missing refunds

If you have not received a refund after the timescales above, first check your bank account and contact your card provider, as processing times vary. If you have done this and still have not received your refund, contact us at support@oh-shape.com.

Contact

ECOMM GROWTH LTD (trading as Oh-Shape), Office 15196, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. Email: support@oh-shape.com.